Policies

EFT Payments for Monthly Membership

Monthly Membership must be paid through an EFT (Electronic Funds Transfer) system. We accept credit/debit cards: Visa and Master Card. Monthly payments will be deducted on the 1st day of your billing cycle each month. Your billing cycle is the 1st day of the month. If you change your debit/credit card, or have an updated expiration date, you must update your account online or contact Jennifer immediately. Please contact Jennifer Rock directly at Jenniferrock@fit4mom.com to update your account. Funds that are denied for any reason will be subject to a $10 fee.

Credit/Refunds

There are no refunds or transfers on courses or memberships. There will be no refunds given for missed classes under any circumstances.

Holds

You may put your membership on hold for reasons such as maternity leave and medical conditions ONLY. All holds can be for a period of no less than 30 days and no longer than 2 months each year. A note from your doctor is required for extensions and may only be extended for 2 additional months. Holds will start and end during your regular billing cycle. You must notify Jennifer Rock in writing by emailing direction to Jenniferrock@fit4mom.com at least 10 days prior to your billing date. Any requests received after the 10 days will not go into effect until the following month and you will still be charged for that month. Without a written notice the hold does not exist. It is up to you, the member, to notify Jennifer.

Cancellations

You may cancel your membership at anytime before an upcoming billing cycle. There is a one time $75 cancellation fee for members who break a contract. To cancel your account, you must email Jennifer at Jenniferrock@fit4mom.com. Without a written notice the cancellation does not exist. It is up to you, the member, to notify Jennifer. If your membership is cancelled and you wish to re-join, you will be required to pay half of the $50 registration fee.

Make-Up Classes

There are no make-ups for classes missed due to events such as vacation, common illnesses, etc.

Pricing, Policy and Schedule changes

Pricing, policy and class scheduling is subject to change at any time.

Referral Program

As a monthly member, if you bring a new mom to class and said mom signs up for membership, you will earn free FIT4MOM gear. Start spreading the word!

Member Guests

We welcome and encourage you to bring any out of town family or friend that is visiting you to class. Bring them along for the fun so you can continue your routine. There is no charge for a member to bring na out of town guest for the first week. If your guest is visiting for longer than one week, any classes attended by the guest after the first week will be subject to a $5 per class charge. Members may bring up to 5 guests per year. Dads are always welcome to come free of charge.

Stay Informed

Our main method of communication with you regarding our FIT4MOM program is through Facebook and/or email. Please "like" our page so that you can stay informed. Many email programs have spam filters. You may want to check your system and add FIT4MOM to your "acceptable" email list so that our emails are not blocked.

Customer Service

For all matters pertaining to your membership, please contact Jennifer Rock directly at Jenniferrock@fit4mom.com or 361.739.8309. My goal is for you and your children to have a great fitness experience with us. I realize you have choices for your fitness needs and I appreciate your business. If you have any questions or concerns, please contact me immediately.

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